Heidi-Maria Puolakka

Heidi-Maria Puolakka is an experienced customer service professional with a strong background in customer care development and management. Currently serving as Customer Service Manager at iLOQ since March 2021, Heidi-Maria previously held various roles at Polar Electro Oy, including Manager of Customer Care Development, where oversight of a global customer support team was a key responsibility. Heidi-Maria also acted as Manager of Product Service, focusing on customer feedback analysis and enhancing customer experience, and began their career at Evox Rifa as a Production Controller. Heidi-Maria holds a Master of Science in Process Engineering from the University of Oulu, obtained between 1997 and 2002.