Lonette M.

Lonette M. has a diverse work experience in the technology industry. Lonette currently works as a Software Support Specialist at Imagine Software, where they research and diagnoses client's system requests and implements solutions using SQL. Lonette also escalates unresolved requests to appropriate teams for timely resolution.

Prior to this, Lonette served as a Sr Tech Support Rep at LPL Financial, where they provided first level contact and troubleshooting for computer and software-related issues. Lonette closed over 100 completed support tickets per week and escalated unresolved issues to the proper support teams.

Lonette's earlier experience includes working as a Field Technician at Spectrum. Lonette serviced 35-40 customers per week, specializing in cable, internet, and phone products. Lonette demonstrated their problem-solving skills by determining technical issues based on client concerns and recommending tailored solutions. Lonette was recognized as the top-performing area technician in Q2 2019.

Lonette M. began their education in 2018 at the University of South Carolina Upstate. Lonette pursued a Bachelor of Arts degree, specializing in Management Information Systems and Business Administration. Lonette'sstudies lasted until 2021.

Lonette continued their education at North Carolina Agricultural and Technical State University from 2023 to 2025. Here, they earned a Master of Science degree in Information Technology.