Michael Reilly has extensive experience in leadership roles within the member services and client support sectors, currently serving as Vice President of Member Experience at Imagine360 since April 2017. Reilly previously held positions such as Senior Director and Director of Member Services at Imagine360, focusing on enhancing member experience through a comprehensive advocacy model. Prior professional experience includes Vice President of Client & Requester Services at MRO, where oversight of operations with over 220 employees was provided, and Director of Contracts and Billing Administration at Iron Mountain, managing billing processes and contract compliance for over 2,000 customers. Other roles include Director of Operations at NCO Benefit Systems, Sr. COBRA Account Manager at United Healthcare, and Manager of the Group Administration Department at Provident Indemnity Life Insurance Company. Educational credentials include an A.S. in Business Administration with a concentration in Accounting from Ursinus College.
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