Ben R.

Senior Principal Support Technologist at iManage

Ben R. has a diverse work experience spanning several industries. Ben started their career in 2007 as an IT Support Technician at Carey Group Plc and worked there until 2008. In 2008, they briefly joined The Doctors Laboratory as a Pathology Lab Technician. Later that year, they worked as a Driver/Porter at Manpower from October 2008 to September 2009. In 2010, they joined VesselsValue Ltd as an IT Support Technician for a few months.

Ben's longest tenure was at iManage, where they held various roles from 2012 to the present. Ben started as a Software Support Engineer in October 2012 and worked there until June 2016. From July 2016 to August 2017, they served as a Technical Consultant. Ben then worked as a Customer Care Engineer from September 2017 to May 2018 and as a Customer Care Team Leader from June 2018 to December 2019. Their most recent role at iManage was as a Support Manager, where they managed a team of server-focused support engineers and provided support for iManage Work Product Stack technologies.

Overall, Ben R. has a strong background in IT support and has demonstrated growth and leadership skills in their roles at iManage.

Ben R. completed their Bachelor of Science (BSc) degree in Computer Science from King's College London, starting in 2009 and graduating in 2012. Additionally, they obtained certifications in iManage, including the iManage Certified System Engineer certificate in December 2022 and the iManage Work Indexer Engineer certificate in October 2022.

Links

Timeline

  • Senior Principal Support Technologist

    June 1, 2024 - present

  • Senior Support Manager

    January, 2023

  • Support Manager

    January, 2020

  • Customer Care Team Leader

    June, 2018

  • Customer Care Engineer

    September, 2017

  • Technical Consultant

    July, 2016

  • Software Support Engineer

    October, 2012

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