Steven Wagner

Steven Wagner has over 15 years of experience in customer service, project management, and business analysis within the logistics and transportation industry. Currently serving as Vice President of Customer Experience at Pacific Drayage Services since 2018, Steven has previously held various roles including Director of Customer Service and Project Manager. Significant experience includes serving as an IT Business Analyst at IMC Companies, where Steven led application development for operational systems using Agile methodology. Earlier roles at Intermodal Cartage involved managing customer accounts and dispatching logistics while excelling in customer service and operational efficiency. Steven began a career in customer service at Magnolia Rental, focusing on event planning and coordination. Academic qualifications include a Bachelor of Business Administration in Marketing and Management from the University of Mississippi.