Amany Elgammal

Amany Elgammal has a wide range of work experience, starting in 2008 as a Tele-Marketing representative agent for Ameco Tech company. Amany then worked as a Customer Service & Technical Support Representative for Microsoft, handling inbound calls from the EMEA region. Amany also worked as a HR Recruitment Temp Task for Xceed before moving on to Cisco, where they worked as a Cisco Systems Technical Support Representative. Amany then joined Xceed again as a Workforce Analyst, Quality Assurance Business Analyst, and Quality Management Senior Analyst. Amany later worked at the Roads and Transport Authority as the Head of RTA Dispatch call center quality assurance unit. After that, they worked at the City Consultancy Group as the Quality Assurance and Call Centers Head. Their most recent role is as the Head of Customer Experience for the Imdaad Group, where they are responsible for developing and implementing CRM and CX strategies and managing contact center staff.

Amany Elgammal completed their Post Graduates in Marketing Management at Ain Shams University from 2006 to 2008. Amany also earned a Bachelor of Commerce in Accounting from Ain Shams University from 2002 to 2006. Amany has participated in various professional training programs, including Customer Experience Master Class CXMC at CCXP – Ian Golding in 2019, Integrated Management System - ISO 18295-1&2:2017 awareness & internal Auditor at TUV Nord in 2019, COPC CSP R5.0a registered coordinator at COPC Corp., and EFQM Business Excellence Quality Certified Assessor at DED & SKEA Gov. Business Excellence Centers from 2016 to 2022. Amany has also received training in Lean Six Sigma, ISO 9001 quality coordination and internal auditing, presentation skills from the American Chamber of Commerce - Egypt, ISO 27001 awareness, ISO 9001 QMS training from IOG Org., quality management, and quality control fundamentals from the Development & Performance Improvement Center, and Integrated Management Systems ISO 9001:2015, 14001:2015, 45001:2015 internal auditing from TUV Nord in 2020. Amany's most recent education in 2021 includes attending the Senior Leadership Team Strategy Alignment Workshop by Strategy and Teams Inc.