Roland Laniel is currently the Customer Service Director at Imerys, where they lead the transformation of the Customer Service organization to create a unified experience across multiple businesses. With over 10 years of experience in customer excellence and engagement, Roland has successfully driven process improvements, managed high-performing teams, and optimized business insights to enhance service quality and market share. Previously, they held various roles in customer service and sales, including Continuous Improvement Leader and Director of Inside Sales, where they implemented strategies that significantly improved efficiency and customer satisfaction. Roland is pursuing a Bachelor of Science in Mathematics with a concentration in Analysis and a minor in Physics at Université Jean Monnet Saint-Etienne.
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