Lucknel Innocent

Lucknel Innocent has extensive experience in IT support roles, currently serving as an Operations Support Specialist Helpdesk – Level 2 at the Immigration and Refugee Board of Canada since May 2019. Previous roles include a similar position at Citizenship and Immigration Canada from February 2016 to May 2019, and as a Service Desk Analyst at Nova Networks from October 2014 to February 2016, where skills in Active Directory, system maintenance, software configuration, and technical support were honed. Lucknel's career began as a Computer Repair Technician at Service technologique La Relance from October 2009 to June 2013. Lucknel holds a CompTIA A+ certification obtained from Herzing College in 2013.