Catriona McGill

Catriona McGill has a diverse work experience, starting with their current role as a Service Delivery and Support Manager at Mizaic. In this position, they manage service delivery for customers, serves as the internal voice of the customer, and leads a team of application support engineers.

Prior to their current role, Catriona worked at UKCloud Ltd from 2016 to 2023. Catriona started as a Cloud Support Engineer and then progressed to roles such as Customer Success Manager, Service Delivery Manager, and Senior Service Delivery Manager. During their time at UKCloud, they built strong relationships with customers and implemented key processes and initiatives.

Before joining UKCloud, Catriona worked at AlwaysON Group as a Customer Services Technical Support Analyst, where they provided support for various networking and telephony solutions. Catriona also gained experience as a Service Operations Centre Engineer at Data Continuity Group.

During their career, Catriona also had the opportunity to work at Oracle as an EMEA System Support Apprentice, gaining experience in field, on-site, and lab roles. Catriona completed rotations at different companies and locations to expand their knowledge and understanding of hardware engineering.

Additionally, Catriona worked as a Sales Assistant at Boots and as a Pool Helper at Farnborough Fins Swimming School Ltd earlier in their career.

Catriona McGill's education history begins with their time at Fernhill Senior School from 2004 to 2009, where they pursued various subjects including ICT, English, Maths, Science, Physical Education, German, Geography, and Religious Studies. After completing high school, they attended The Sixth Form College Farnborough from 2009 to 2011, focusing on Mathematics, Information Communication Technology, Physical Education, and Accounting. Following this, Catriona enrolled at East Berkshire College from 2012 to 2014, earning a Higher National Diploma in Computing & Systems Development.

In addition to their academic qualifications, Catriona has obtained various certifications to enhance their skills and knowledge. These certifications include "Developing Leadership Presence" and "How to Be Caring While Holding Teams Accountable" from LinkedIn, obtained in March 2023. Catriona also completed certifications in "Cybersecurity Awareness: Cloud Security" and "Intro to Service Management with ITIL® 4" in December 2022. Furthermore, Catriona obtained multiple certifications related to customer service, leadership, and sales growth opportunities from LinkedIn in October 2022.