Kara Preas Huertas

Kara Preas Huertas is an accomplished professional with extensive experience in customer success and program management. Currently serving as the Director of Customer Success at IMPaCT Care, Kara previously held the same title at Playback Health and NextStep, where significant improvements in customer retention, graduation rates, and job placement rates were achieved. Notable achievements include the development of scalable staffing models and innovative mentoring programs. With a strong background in project management at Fred Hutch and operational leadership at SEIU 775 Benefits Group, Kara has consistently utilized data-driven strategies to enhance program outcomes. Educational credentials include a Master's degree in Public Administration from Seattle University and a Bachelor's degree in Psychology from Eastern Washington University.