Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT Care’s mission is to advance health equity by unlocking the power of the grassroots community health workforce. Having proven the model and grown through guerrilla efforts to serve 50 client organizations across 20 states, we’re now ready to scale. We are a completely remote company, backed by leading healthcare investors, and advised by senior leaders from Amazon, Kaiser Permanente, and the University of Pennsylvania. 

IMPaCT is the leading evidence-based intervention in the U.S. for addressing health inequity and the social determinants of health. IMPaCT’s standardized, scalable program selects altruistic people from local communities, trains them as CHWs and connects them with people who are facing health inequity. We then support CHWs as they help their clients improve their lives and health. We have transformed the effectiveness of the CHW workforce by reimagining each step, from how to identify the right CHWs, to how to train, develop, manage, and empower them with technology and evidence-based best practices. We’ve achieved outcomes frequently believed to be out of reach: across multiple randomized controlled trials, our team has demonstrated dramatic improvements in cost, health and patient satisfaction – $2,500 saved per patient in year 1, improved mental health, 66% of hospital days compared with matched controls and a 94% net promoter score.

Health Care

Social Impact

IMPaCT Care

Shreya Kangovi

Mali Martinez

Keyonis Johnson

Kara Preas Huertas

David Wyman

Kendra Mitchell

The Customer Experience and Success team at IMPaCT Care ensures that client organizations receive exceptional support and outcomes from our programs. This team guides clients through the implementation of our standardized, scalable community health worker (CHW) program, provides ongoing training and resources, addresses client inquiries and issues, and monitors key performance indicators to ensure sustained success and satisfaction. By fostering strong, effective relationships, they help amplify our mission to advance health equity.

Customer Experience and Success

Customer Experience and Success

About

Team members