Faye Thetford

Imperative Training is one of the UK's leading independent providers of first aid training. Established in 2003, we have continued to grow and develop over the past two decades. We are an award-winning business; something we are incredibly proud of. Over the last decade, some of the awards we have won are The Great Place to Work® Institute Best Workplaces 2014 in Small Business category, an Insight 100 Customer Service Award for Training Services and the Peel Hunt / Sunday Times Non-Executive Director of the Year award. We train over 22,000 learners each year to become safe prompt and effective first aiders. This is twice as many learners as all ten ambulance trusts put together! Our PILOT company values are incredibly important to us and we try to embody these in everything we do as a business. These are Passionate, Integrity, Learning, Ownership and Team Work. Our whole purpose is to provide fun, enjoyable, relevant and practical first aid and health & safety training for all our customers and students across all industry sectors. A belief that quality is paramount, that interesting training ensures knowledge retention by the students, that practical training builds confidence in new potentially life saving skills and that ultimately the students will leave each and every one of our courses with the aptitude to make them safe, prompt and effective in the workplace and at home. We employ some of the most experienced, interesting and dynamic training staff in the UK. Outside of the training room our customer service and administration team excel in providing support for you and your staff.