Joan O'Connell

Joan O'Connell is an experienced professional in customer service and operations, currently serving as the Customer Service Team Manager at PGi since November 2011, where responsibilities include supervising the Enhanced Services Team and the Web Provisioning Team. Prior roles at PGi include ISO Account Manager, focusing on revenue generation and customer satisfaction. O'Connell's career also includes significant experience in the travel industry, with positions at myguideTravel, myguideIreland, 12Travel, Lee Travel, and UCC Travel, where duties spanned operations, sales management, and team development. O'Connell's educational background includes studies at the Irish Management Institute from 2006 to 2007.