Justin Pena

Justin Pena has a diverse work experience spanning various industries. Justin currently works at ImplantBase as a Business Analyst, where they started in October 2021. Prior to this role, they served as a Customer Success Lead at ImplantBase from October 2020 to October 2021, and as a Customer Success Representative from February 2020 to October 2021.

Before joining ImplantBase, Justin worked at Zimmer Biomet from 2017 to 2020. Justin held multiple roles at Zimmer Biomet, including Account Manager Team Lead from May 2019 to January 2020, Account Manager from August 2018 to October 2020, and Sales Support Representative from January 2017 to October 2020.

From 2014 to 2016, Justin worked at LDR as a Sales Support Representative. Prior to that, they gained valuable experience as an Operations Manager at the Music, Media, and More Record Store from 2011 to 2014. In this role, they were responsible for various aspects of the business, including purchasing, logistics, sales, order processing, key account management, client services oversight, marketing, and general management duties.

Justin also worked at Spin Electronics as a Manager from 2010 to 2012. In this role, they served as a professional sales manager, responsible for brokering commercial and non-commercial accounts, procuring new inventory, managing key client accounts, and resolving issues. Justin began their career at Fat Albert's BBQ, where they worked as a Sales & Customer Service Representative from 2007 to 2010, and at O'Reilly Auto Parts as a Customer Service Representative from 2005 to 2006.

Overall, Justin Pena has gained extensive experience in customer success, sales, support, account management, and operations management throughout their career.

Justin Pena attended Texas State University from 2010 to 2014, where they obtained a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General. Justin also earned a Bachelor of Business Administration (B.B.A.) degree in the same field of study from the same institution during the same time period. In addition to their degree, Justin Pena obtained a certification as a Freshdesk product expert from Freshworks in March 2019.