Karen Rodriguez-Guzman

Karen Rodriguez-Guzman has a diverse work experience spanning various roles in customer service and support. Karen currently works as a Customer Service Agent at Imprint since October 2022. Prior to that, they served as a Fraud and Risk Analyst at Venmo from May 2019 to June 2022 and as a Customer Support Specialist at Venmo from August 2018 to May 2019.

Before joining Venmo, Karen worked at BMO Harris Bank, where they held multiple roles. Karen served as a Senior Service Representative from September 2016 to August 2018, responsible for customer service, transaction processing, product sales, and compliance with government regulations. Prior to this, they worked as a Service Representative from October 2015 to September 2016, focusing on customer service, transaction processing, and product sales while also supporting referral development and team performance. Karen initially joined BMO Harris Bank as a Service Representative in August 2014 and held the position until October 2015.

Karen also gained experience in the fast food industry, working at KFC. Karen served as an Assistant Manager from January 2014 to July 2014, overseeing operations and customer service. Prior to this, they worked as a Shift Supervisor from February 2013 to January 2014, attending to customers, maintaining cleanliness, and preparing orders. Karen's first job was as a Crew Member at KFC from October 2009 to June 2011, where they assisted with order packaging, served customers, and maintained cleanliness.

Overall, Karen Rodriguez-Guzman has a strong background in customer service, with experience in various industries, including banking and fast food.

Karen Rodriguez-Guzman started their education at Morton College in 2010. The degree name and field of study for this period are not specified. Additionally, they obtained a certification in SQL by completing the Learn SQL Course at Codecademy in April 2023.