Van Zyl Lochner

Van Zyl Lochner has over 25 years of work experience in various roles within the technology and financial services industry.

Van Zyl currently works at IMTF - Excellence in RegTech Solutions as a Customer Success Manager, a position they have held since May 2023.

Prior to their current role, Van Zyl worked at FICO as an Engagement Manager from June 2017 to May 2023.

Before that, they were employed at Datacentrix as a Regional Engagement Lead from July 2016 to May 2017. In this role, they managed client relationships, ensured adherence to contractual agreements, and addressed resource performance issues. Van Zyl also collaborated with team members to improve test methods and processes.

From April 2012 to July 2016, Van Zyl worked at CA Technologies as an Information Technology Services Specialist. Here, they implemented CA solutions in IT service management, provided onsite support and repair of complex equipment, and developed standard operating procedures.

Prior to that, they were employed at JPMorgan Chase as a Technical Service Engineer from July 2008 to March 2012. Van Zyl served as a liaison between the Global Technology Infrastructure and Business, managed local infrastructure projects, and contributed to service quality improvements. Van Zyl also briefly took on the role of Regional Service Delivery Manager from August 2010 to October 2010, where they provided support for European branches.

Van Zyl's career began at T-Systems, where they worked as an Information Technology Support Specialist from February 2002 to June 2008. In this role, they provided 2nd and 3rd level support for managed service clients, ensuring high-quality customer support and adherence to service level agreements.

Van Zyl started their professional journey at Sanlam, where they held multiple roles. From April 1997 to January 2002, they worked as an Information Technology Support Specialist, and from April 1994 to March 1997, they served as a Disability Specialist. As a Disability Specialist, their responsibilities included conducting technical and medical assessments on disability claims, managing short-term sickness claims, and liaising with medical practitioners and employers.

Overall, Van Zyl Lochner has a diverse background in customer success, engagement management, regional leadership, IT service implementation, and disability claim management.

Van Zyl Lochner attended DF Malan High School from 1989 to 1993, where they studied subjects such as English, Afrikaans, Biology, Geography, Maths, and Physical Science. Van Zyl later pursued a Bachelor of Science degree in Environmental Management with Zoology at the University of South Africa/Universiteit van Suid-Afrika starting in 2022. In terms of additional certifications, Van Zyl completed a course in Project Management: Principles and Practices at USB in March 2018. Van Zyl also holds certifications in Bid and Sales Training from Dale Carnegie Training and CA Service Desk Administrator from CA Technologies. Additionally, Van Zyl has certifications in MCP from Microsoft, Master, Wreck and Deep Diver from NAUI Worldwide, and Nimsoft Administrator from CA Technologies. Information on the institution and dates of completion for the latter certifications is unavailable.