Ian Russell

Head of Customer Success at Accord

Ian Russell has a diverse work experience spanning across several companies and roles. Ian is currently working as the Head of Customer Success at Accord, where they focus on improving B2B sales by transitioning to a partnership model. Ian also has experience at Catalyst Software, where they served as a Mentor in the Customer Success Coaching Corner. Ian has also held positions as a Venture Partner at NextGen Venture Partners and as an Advisor at a Stealth Startup. Prior to these roles, Ian worked at Loom as a Manager, Strategic Customer Success, where they played a key role in enhancing work communication through shareable videos. Ian has also worked at Uberflip as a Customer Success Coach and at HomEquity Bank in sales and account management. Before that, Ian worked at CNW Group in client management and at the University of Guelph in various academic community building and mentoring roles. Ian started their career at videoBIO, where they served as a Producer and Marketing Assistant.

Ian Russell attended the University of Guelph, where they obtained a Bachelor's degree with Honors in Economics and Political Science, with a minor in Marketing Management. The specific start and end years of their education were not mentioned.

Links

Previous companies

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Timeline

  • Head of Customer Success

    May, 2023 - present

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