Elizabeth Gardner, MBA

Elizabeth Gardner, MBA, has a diverse range of work experience. Elizabeth currently holds the position of Revenue Operations Manager at Incentivio since June 2023. Previously, they worked as the Director of Go-To-Market Strategy & Operations at GovOS from March 2022 to June 2023.

Before that, Elizabeth worked at ActivePipe, starting as Senior Customer Success Manager (CS Operations) in July 2021 and transitioning to a Customer Success Manager role from September 2020 to July 2021. During their time at ActivePipe, they achieved significant accomplishments such as implementing a CRM system, launching CSAT and NPS surveys, and achieving over 200% upsell goal in a quarter. Elizabeth also automated training webinars and initiated engagement workflows for accounts without dedicated customer success managers.

Elizabeth's work experience includes a role as a Customer Success Manager (Premium) at Community Brands, where they managed a portfolio of over 200 clients and brought in $3.5 million in annual revenue. Elizabeth also maintained strong relationships with clients and provided proactive support.

Furthermore, Elizabeth gained technical experience as a Technical Specialist at Apple and worked in arts administration at Syracuse Stage.

Overall, Elizabeth Gardner has demonstrated expertise in revenue operations, go-to-market strategy, customer success, technical support, and arts administration throughout their career.

Elizabeth Gardner holds a Master of Business Administration (MBA) degree in Strategic Management from the University of North Texas. Prior to that, they obtained a Bachelor of Science (BS) degree in Drama Directing from Syracuse University. In terms of additional certifications, Elizabeth has completed the Transitioning from Manager to Leader program offered by LinkedIn in June 2021, and they also obtained the Hubspot Sales Software Certification from HubSpot Academy in November 2020.