Jen Critelli

Customer Success Manager at Incident IQ

Jen Critelli has a diverse work history starting in 2009 with LowCountry Catering, where they held various roles over a nine-year period. Jen began as an Event Manager and then transitioned to becoming an Operations Manager, overseeing logistics, inventory, and vendor relationships. Later on, they took on the role of Strategic Accounts Manager, where they managed key clients and generated new business through networking and referrals. Jen eventually became the Director of Operations, leading a team of 15 staff members and managing daily operations.

In 2019, Critelli joined Chicken Salad Chick, where they served as the Program/Software Implementation and Atlanta Regional Catering Sales Manager. In this role, they were responsible for implementing and supporting a new software platform across the company's store locations. Jen also managed and executed system-wide training and provided support for the new catering program processes. Additionally, they were in charge of developing and implementing catering sales strategies for the North Georgia region restaurants.

Most recently, Critelli joined Incident IQ in 2021 as a Customer Success Manager. The details of this role were not provided, but based on the job title, it can be inferred that they are responsible for ensuring customer satisfaction and success with the company's products or services.

Overall, Jen Critelli has a strong background in operations management, client relationships, project management, and sales. Jen has a proven track record of driving results and successfully implementing new initiatives.

Jen Critelli has a Bachelor of Arts Degree (BA) in Art Education from the University of Florida. Prior to that, they obtained an Associate of Arts Degree (AA) in Fine Art from Sussex County Community College.

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