Jeff Perales is a customer-focused executive with extensive experience in Customer Success, CX, and go-to-market strategy, particularly within the SaaS HealthTech sector. They are currently serving as Senior Director of Customer Success at Incision and previously held the position of Senior Director of Customer Success at CloudTalk. Jeff has also contributed as Global Head of Customer Support at Rocket and Global Head of Customer Success at Sendcloud. Their earlier experience includes various senior managerial roles at Philips and a tenure as a Customer Operations and Success Advisor from 2012 to 2018. Additionally, Jeff is an active Executive Member at Pavilion.
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