Maria J.

Maria J. serves as the Director of the South Region Chapter for the COO Forum since 2019, and is the Founder of Nerdy Industry LLC. Currently, Maria J. holds the position of Senior Customer Success Manager and Implementation Leader at Included Health, where responsibilities include directing operations for a major customer, achieving a 100% satisfaction rating, and leading a top-performing implementation team. Previous roles include Project Management Consultant at CVS Health, Implementation Manager at Artemis Health and ConnectYourCare, and Implementation Project Manager at Castlight Health. Maria J. has a strong background in SaaS platform implementation and process improvement, with a proven track record of increasing efficiency and customer satisfaction. Education includes a Master of Business Administration in Information Technology from Western Governors University, alongside bachelor's and associate degrees from Thomas Edison State University.