Chris Castleman serves as a Senior Solution Architect at Incorta, where expertise lies in delivering advanced data analytics solutions. In addition to this role, Chris operates Chris Castleman Consulting, a boutique consultancy dedicated to operational transformation and project management in technical support and customer success sectors. With a long-standing commitment to Brazilian Jiu Jitsu, Chris teaches as a Blackbelt Instructor across several locations in California. Previous positions include leadership roles in technical support and customer operations at Medallia and NICE Ltd, where noteworthy contributions included the establishment of global support teams and significant improvements in customer satisfaction metrics. Chris holds a BA in Psychology from the University of California, Santa Cruz.
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