Alice Ana Couto Souza Mota

Alice Ana Couto Souza Mota is a skilled Business Intelligence Developer at Incube Metrics since September 2023, with extensive experience in data analysis and operational improvement gained through various roles at Tera and Teleperformance. At Tera, Alice has worked as an Analista de Operações & Dados, focusing on stakeholder collaboration, data visualization using Looker, ETL processes, financial modeling, and project management. Previous roles include Analista de Planejamento Educacional Pleno, where Alice managed educational operations and metric analysis, and Analista de Customer Experience Jr., concentrating on facilitator experiences and course optimizations. Alice's career began at Teleperformance, where Alice progressed from a Customer Service Representative to a Senior Subject Matter Expert, leading teams in improving operational KPIs. Alice is currently pursuing a degree at Universidade Potiguar, expected to graduate in July 2024.