Michelle Zhao

Michelle Zhao is an Associate Marketing Analyst at Independence Blue Cross since March 2023, previously serving as an Associate District Manager at ADP from June 2022 to March 2023. At ADP, Michelle specialized in lost account reactivation and developed sales strategies to engage prospects, while also cultivating relationships for cross-selling solutions. Prior roles included Building Supervisor and Facility Attendant at Penn State University Campus Recreation, where responsibilities encompassed overseeing facility operations and enhancing customer service. Michelle gained initial experience as an Inside Sales Intern at ADP, focusing on customer relationship management. Early in the career, Michelle worked as a Customer Service Representative at Blue Cross River Rink, handling transactions and customer inquiries. Michelle holds a Bachelor of Science in Marketing from Penn State University.