Kathleen S.

Kathleen S. is an experienced business analyst specializing in customer retention, currently working at Independence Pet Group since May 2022 and previously at ASPCA Pet Health Insurance since June 2012. Kathleen has a strong background in analyzing sales and cancellation data to enhance profitability and growth, with notable achievements such as creating a Veterinary Outreach Program that resulted in sustained year-over-year growth. Prior roles include managing veterinary services and marketing initiatives, providing training, and collaborating with teams to improve customer engagement. Kathleen also has extensive technical experience in veterinary anesthesia and research, having worked at Texas A&M University and the Cleveland Clinic. Kathleen holds three Bachelor of Science degrees from Lake Erie College in Biology, Pre-Veterinary Studies, and Equine Facility Management.