Shirra Vanzwieten

Shirra VanZwieten is an experienced professional in the field of IT service management and quality assurance. Currently serving as a Problem Resolution Manager at Independent Health since February 2011, Shirra is responsible for creating processes in the Service Anywhere tool for incident and problem management, focusing on documentation and facilitating communication with various support teams. Prior roles include Senior Enterprise Quality Assurance Lead at M&T Bank and Quality Assurance Analyst Lead III at Synacor. Shirra holds an ITIL v3 Foundation certification from Pearson VUE, a Software Quality Assurance Certification from Brainbench, and a Bachelor's Degree in Political Science and Government from Wheaton College. Additionally, Shirra is a Graduate Fellow of the Illinois Secretary of State Fellowship Program.