Maria Rivera Mshia

Maria Rivera MSHIA, MBA, RHIA, CAHIMS, CSM, CAL I, CSPO is an accomplished healthcare professional currently serving as the Program Manager for Member Experience & Quality Improvement at Independent Living Systems, LLC. In this role, Maria oversees the Member Experience & Quality Improvement Program, utilizing quantitative and qualitative data analysis to drive program effectiveness, inform interventions related to healthcare standards, and enhance stakeholder performance. Previously, as the Health Information Administration Manager at Doctors’ Center Hospital, Maria led the accreditation efforts for both Department of Health and The Joint Commission while optimizing health information management processes. With extensive experience as a consultant and research strategist, Maria has directed qualitative and quantitative studies across various sectors, influencing strategic decisions for executive leaders. Maria holds two master's degrees in Health Informatics & Analytics and Business Administration, along with a Bachelor's degree in Marketing.