Ryan Gahan

Ryan Gahan has a diverse work experience in the field of information technology. Ryan worked at Index Exchange as a Senior Manager, Global IT starting from February 2023. Prior to that, they held the position of Manager, Information Technology, Canada and Systems Engineer at the same company. Before joining Index Exchange, Ryan worked as an IT & Network Engineer at Index Exchange from May 2017 to October 2018.

Ryan also gained valuable experience as a System Administrator at Nelson Education from January 2015 to November 2016, where they successfully implemented a new ticket system and designed automated processes.

In addition, Ryan worked at Kinetic IT - BHP Billiton as an Associate System Engineer from August 2013 to July 2014. During this time, they led the End-to-End management project to reduce aged tickets. Ryan also worked as a Senior Service Desk Engineer, handling IT-related calls and achieving a high customer satisfaction rate.

Before that, Ryan worked at AECOM as a Desktop Support Officer / SOE Deployment Specialist from January 2012 to November 2012.

Overall, Ryan has demonstrated their expertise in various IT roles and has experience in managing teams and implementing efficient systems.

Ryan Gahan completed their education at the University of Toronto in 2017, where they studied Project Management. Prior to that, they attended the University of Windsor from 2001 to 2006, earning a Bachelor of Commerce (B.Com.) Honours degree in Business Administration and Management.

In addition to their formal education, Ryan has obtained various certifications. In 2014, they completed the PRINCE2™ Foundation and Practitioner Certification Training from PRINCE2 Professional. The same year, they also obtained the IT Information Library Foundations Certification (ITIL) from ITIL Foundation Certification Training Level. In 2015, Ryan obtained the MS: Windows 7, Enterprise Desktop Administrator certification from Microsoft.

Furthermore, Ryan achieved numerous Microsoft certifications, including the Microsoft Certified Systems Administrator (MCSA) in 2013, the Microsoft Certified Professional (MCP) in 2013, and the Windows 7, Enterprise Desktop Administrator (MCITP) in 2013. Ryan also obtained the TS: Windows 7 and Office 2010, Deploying (MCTS) certification from Microsoft in 2013.

Finally, Ryan acquired the Cisco Certified Network Associate Routing and Switching (CCNA) certification from Cisco in 2021.