Kainaz Pardiwalla

Kainaz Pardiwalla is a seasoned professional in customer service and patient experience, currently serving as Head Patient Care at Indira IVF Group since December 2020, where responsibilities include leading patient experience initiatives for India’s premier IVF brand. Prior to this role, Kainaz held senior positions at Inox Leisure Limited, overseeing customer service and escalations from January 2014 to December 2020. Additional experience includes managerial roles at Mahindra Holidays & Resort India Limited, Kotak Mahindra General Insurance, and various positions in customer service and office administration at firms such as 3 Global Services, Wipro Spectramind, and Hindustan Unilever Limited. Kainaz possesses a Bachelor’s degree in Commerce from M.M.K College and holds a Green Belt Certification from Benchmark Six Sigma, among other educational qualifications.