Kristina Yohana Sitorus

Kristina Yohana Sitorus currently serves as the Assistant Vice President and Head of Customer Experience Monitoring at Indosat Ooredoo, a position held since February 2016, where responsibilities include leading customer satisfaction surveys, tracking customer experience insights, and representing management in ISO 9001 quality management systems. Prior experiences include working as a Senior Customer Operation Analyst at Indosat Ooredoo, a Management Consultant at Magna Transforma Consulting Group, and an Account Manager at Artajasa Pembayaran Elektronis. Kristina's educational background consists of a Master's degree in Industrial Engineering and a Bachelor's degree in the same field, both from the University of Indonesia.