Bibiana Fairuz M.

Bibiana Fairuz M. is a skilled professional with diverse experience in operations and customer service, currently serving as a Supervisor at inDrive since January 2023. At inDrive, Bibiana leads teams in document verification and user appeals, ensuring high-quality work. Previously, Bibiana was a Senior Associate at Shopee from May 2016 to September 2022, excelling as a Level 3 Subject Matter Expert in Customer Operation Support and coaching junior team members on operational best practices. Bibiana also contributed to cross-border and logistics support as a Level 2 Agent. Earlier experience includes serving as a Senior Officer at UOB from September 2013 to March 2016, managing customer service operations related to banking and credit card products. Bibiana holds a Bachelor's degree in Business Administration and Management from the International Islamic University Malaysia, completed in 2013.