James Welch serves as the Director of Continuous Improvement at Industrial Physics, effective July 2025, where responsibilities include championing a culture of operational excellence and leading global initiatives to enhance processes and efficiency. Prior to this role, James was the Senior Manager of Customer Operations at Hach from January 1997 to July 2025, where significant achievements included directing cross-functional projects with a substantial financial impact and improving customer satisfaction metrics. An extensive background in technical support and R&D positions at Hach, Univera Phytoceuticals, and Hauser Research further solidifies James's expertise in process optimization and customer engagement. James holds a BA in Chemistry and Math from the University of Colorado Boulder.
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