Gwénaëlle Lacroix

Customer Care Operations & Strategy at Indy

Gwénaëlle Lacroix has worked in a variety of roles since 2012. Gwénaëlle began their career at McDonald's as a Chef d'équipe - Chargée de dépôt in 2012. In 2016, they worked as a Vendeuse at BRICO DEPOT, and also as a Contrôleur de gestion junior at SNCF. In 2018, they held the role of Corporate Controller & Pricing Analyst at ManpowerGroup France, and in 2019 they were an Analyste financier at UPS. In 2020, they started their current role as Customer Care Operations & Strategy, Customer Care Team Leader and Customer Care at Indy. Additionally, from 2016 to present, Gwénaëlle has been a member of the Adr'ena'Lille Association of Extreme Sports, where they have organized events such as diving, skiing, karting, climbing, paintball, and self-defense.

Gwénaëlle Lacroix completed a Bachelor's degree in Management from Lycée Sonia Delaunay from 2009 to 2013. Gwénaëlle then attended Classe préparatoire aux grandes écoles from 2013 to 2015. Gwénaëlle concluded their education history with a Master's degree in Finance, contrôle, audit, système d'information from SKEMA Business School from 2015 to 2018.

Links

Previous companies

SKEMA logo
UPS logo

Timeline

  • Customer Care Operations & Strategy

    December, 2022 - present

  • Customer Care Team Leader

    June, 2021

  • Customer Care

    October, 2020