Andrew Conner

Andrew Conner is a ServiceNow Consultant at Unifii Ltd since November 2022, with extensive experience in IT service management and business analysis. Previously, Andrew held multiple roles at the University of Strathclyde, most notably as Service Management Business Analyst, where responsibilities included leading a critical ITSM tool implementation, enhancing Freshservice adoption, and conducting comprehensive requirements gathering across various departments. Andrew's career also includes significant roles at the Royal Bank of Scotland, managing large-scale server decommissioning projects and domain migrations, as well as serving as IT Service Desk Team Leader at Petrofac. Andrew possesses a strong foundation in ITIL principles, having contributed to multiple IT service improvement initiatives throughout a career spanning over two decades, complemented by an educational background in Software Engineering from Edinburgh Napier University.