Infinity Group UK
Ioannis Danos Charchalos is an accomplished IT professional with extensive experience in service introduction and support across various roles. Currently serving as IT Service Introduction Manager at Infinity Group UK since April 2022, Ioannis focuses on refining and improving the introduction of new clients to services while implementing ITIL methodologies. Previous roles include Field Systems Engineer at Principalcorp, where Ioannis provided remote and on-site IT support in line with SLAs, and IT Systems Administrator at Parenta Group Ltd, delivering comprehensive technical support. Ioannis began a career in IT as an IT Systems and Network Engineer at both Grand Star Hellenic and Hellenic Tours, managing support for both local and remote users. Academic background includes a Diploma from the International Baccalaureate obtained in Glyfada, Greece.