Kennedy Boab Gicheha

Kennedy Boab Gicheha has extensive experience in customer service and team leadership across various industries. Currently serving as the Global Support Team Lead at Influx since June 2021, Kennedy leads a high-performing team of 15 agents, successfully boosting customer satisfaction (CSAT) from 70% to 90% within four months. Previously, as a Global Customer Service Specialist, consistently maintained CSAT above 90% for over three years. As a co-founder of SWAG Int'l Tours & Travel, Kennedy has scaled the company and built B2B partnerships. Earlier roles include Credit Documentation Executive at Standard Chartered Bank, where 100% compliance with audit policies was achieved, and Marketing & Customer Relations Manager at Lukenya Getaway, where targeted marketing campaigns were launched. Educational background includes a Bachelor of Commerce in Business Administration with a minor in Marketing from Strathmore University.