Lucio Amorim

Lucio Amorim is a skilled Customer Care Engineer at Infobip since January 2019, specializing in customer-centric support and incident management while continuously proposing improvements to internal processes and service quality. Prior experience includes roles as an Internet Ads Assessor in a confidential company, where responsibilities involved analyzing Google Ads and related content, and self-employed work as an Information Technology System Administrator, focusing on IT infrastructure management and cybersecurity. Additional experience encompasses support roles at Stefanini and SSI Schäfer Latin America, providing technical assistance for various systems and networks, as well as bilingual tech support at Brasil Telecom, and system integration at Webers Tecnologia e Informática. Lucio holds an Associate's degree in Big Data and Analytical Intelligence from UNIASSELVI.