John Rowe Servicenow Csa

John Rowe is an accomplished Program Manager with extensive experience in project management and IT service delivery across various organizations since 2005. Currently at Infocenter, John oversees program management initiatives. Previously, John served as Engagement Project Manager at Thirdera, where responsibilities included ensuring customer satisfaction and project completion, and developing best practice improvements. Other roles include Senior Project Manager at Sierra7, Inc., and Project Manager at Cognizant, focusing on IT projects and ServiceNow implementations. John has a robust history with Accenture, emphasizing IT Service Management processes, as well as significant involvement with CitiGroup in IT service management training and data warehouse strategies. Additionally, John held leadership positions such as President of the Association of Contingency Planners North Texas. Academic credentials include a Bachelor's in Corporate Communications and Marketing from the University of Baltimore and ongoing Master's studies in IT Service Management at The University of Dallas.