Pankaj Arora

Pankaj Arora is a detail-oriented and self-motivated professional with extensive experience in customer success, technology, and program management. Currently serving as the Business Operations Director at Infor, Pankaj has previously held roles such as Customer Success Manager at TraceLink and Customer Success Program Manager at Imprivata, where they focused on client satisfaction and operational efficiency. With a Bachelor of Science in Computer Science from the University of Massachusetts at Lowell, Pankaj possesses strong expertise in client success management, data analysis, and strategic relationship building, contributing to high retention rates and increased customer satisfaction throughout their career.