Ray Shears

Ray Shears, Co-Owner and Chief of Business Operations for ICS has been in the Content Management, Data Capture and Document Imaging business since 1997. Ray served as an Account Executive to state and local government as well as private organizations while working for a national BPO organization.

During that time Ray was responsible for all aspects of Account Management duties including New Customer Relations, Business Needs Evaluation, System Configuration, Resource Analysis, Solution Pricing, and Continued Customer Service.

In 2004 Ray & Brant Poore resigned from their positions at the BPO and opened ICS as partners. Since then ICS has thrived, becoming one of the leading integrators of Content Management, Data Capture, and Document Imaging solutions in the country.

Today Ray continues his responsibilities as Account Manager of ICS’s existing customers but also adds the responsibilities of a business owner, leading ICS efforts inFuture Growth Planning, Market Planning & Research, Contract Negotiations, and Financial Management.

Ray attributes the success of ICS to their hard working dedicated employees, many who have decades of experience in the Enterprise Content Management industry as well, along with the company wide vision of Customer Service.