Antone D (Tony) Duarte Jr

Antone D (Tony) Duarte Jr has a diverse work experience spanning various roles and industries. Antone D (Tony) started their career as a Customer Account Executive at Comcast in 2005, where they handled customer accounts and provided support. Antone D (Tony) then moved on to become a Workforce Operations Dispatcher, responsible for coordinating and managing the workforce.

In 2006, Duarte took on the role of Provisioning Coordinator and Dispatch at Comcast, where they were the point of contact for provisioning and troubleshooting internet and telephony systems. Antone D (Tony) also worked closely with technicians on-site and collaborated with engineering and other departments to address outages and escalated issues.

Duarte continued to grow within Comcast and became an XOC (NOC) - HFC Technician I in 2010. In this role, they focused on troubleshooting network issues and ensuring the correct fixes were implemented. Antone D (Tony) also collaborated with engineering, plant operations, and other departments to address outages and escalated issues.

In 2011, Duarte transitioned to a role as a CommOps 4, Fulfillment (TSC/ATS) Tier 3 at Comcast. As a technical point of contact, they were responsible for provisioning and troubleshooting different lines of products. Antone D (Tony) worked closely with technicians on-site and with switches, activation, and other related systems. Antone D (Tony) also collaborated with engineering and other departments to address outages and escalated issues.

Before joining Comcast, Duarte worked as the Director of Information Technology at the Office of Emergency Management for the Town of Acushnet in 2004. In this role, they oversaw IT operations and technology management for emergency situations.

Duarte also had experiences outside of Comcast. In 2003, they were the Owner/President of EagleWave Electronics, Inc, where they managed the business and operations. Antone D (Tony) also worked as a Radio Bench/Service Technician at Universal Electronics, Inc in 2004, handling radio repair and service.

Furthermore, Duarte actively contributes to the community. Antone D (Tony) served as the Deputy Director/Vice President of Central MA Public Safety, Inc 501 (C) 3 Charity from 2000 to 2003, where they played a crucial role in supporting public safety initiatives.

In 2022, Duarte joined the Information Technology Disaster Resource Center (ITDRC) as a Tech Ops professional. This role involves providing technical support and operations assistance.

Overall, Duarte's work experience showcases their expertise in customer service, technical support, troubleshooting, team coordination, and leadership in various industries and roles.

Antone D (Tony) Duarte Jr's education history includes earning an AS Degree in Engineering Technology, with a specialization in Computers & Telecommunications, from Bristol Community College. This degree was obtained from 2000 to 2004. Prior to this, Duarte attended Greater New Bedford Reg Voc Tech HS from 1996 to 2000, where they received a Diploma in Electronics Shop. In addition to their formal education, Duarte has also obtained certifications such as Amateur Radio Operator from the Federal Communications Commission, and ICS-100, ICS-200, and ICS-700 from FEMA. No information is available regarding the specific months and years when these certifications were obtained.