Divya Prakash M

Divya Prakash M has extensive experience in the information security domain, currently serving as Group Manager and Service Manager for ServiceDesk and Storage within Internal IT Operations at Infosys since August 2000. Responsibilities include service sustenance and improvements, evaluation of new technologies, solution architecture, project planning and rollout, as well as providing Level 3 support and handling technical escalations. Previously, Divya held the position of Customer Support Engineer at CMC Ltd, focusing on SCO Unix Administration and maintenance of systems. Academically, Divya holds a Master’s Degree in Computer Network Engineering and an Engineer’s Degree in Electronics and Communications from B. M. S. College of Engineering, along with additional qualifications in Digital Communication and Electronics.