Narendra Kumar Tripathi is an experienced IT professional with a background in infrastructure management and service delivery. Starting as a Specialized Senior Infrastructure Engineer at Mphasis from June 2007 to July 2010, Narendra transitioned to Infosys Ltd as a Technology Lead from July 2010 to June 2015, overseeing a team in Server Incident Management. Following this, a role as an Information Technology Services Specialist at IBM from July 2015 to November 2018 involved providing L3 support in Windows and VMware environments. Currently, since November 2018, Narendra serves as a Lead Consultant at Infosys, managing end-to-end delivery of end-user support services and implementing ITIL best practices to enhance service quality. Educational credentials include a Bachelor of Engineering in Computer Science and Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya, earned between 2002 and 2006.
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