Subash Govindaswamy is an accomplished ITIL Lead Consultant at Infosys with over 13 years of extensive experience in ITIL Processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment. Subash has demonstrated expertise across various industries such as Retail, Manufacturing, Banking, Telecommunications, and Insurance, focusing on establishing ITSM processes to ensure effective process governance. Prior roles include Cross Functional Lead at Wipro Technologies, IT Service Delivery Lead at lastminute.com group, and Major Incident Manager positions at IBM and Altisource. Subash holds a Master's and Bachelor's degree in Electronic Science from the University of Madras.