Ana Gabriela Torres

Ana Gabriela Torres is a seasoned professional in customer success, support, and training at Infotools, Insights powered by Harmoni, with a career spanning from 2003 to the present. Currently serving as the Head of Support and Training, Ana Gabriela has championed the creation and launch of a knowledge center for the company's market research analysis platform. Previously, as Centre of Excellence Manager, oversight was given to onboarding processes for new clients, while also providing guidance from pre-sales to project integration. As Operations Manager, leadership was provided to ensure the timely delivery of databases globally. Early career experiences include roles at The Coca-Cola Company and McDonald’s Global, focusing on client service and project management. Ana Gabriela holds a PGDipComm in Commerce and Marketing from The University of Auckland and a Bachelor in Marketing from Tecnológico de Monterrey. Additional training includes completing the Harmoni Explorer Course in 2022.