ING Bank Australia
- Claudia Lane
Claudia Lane
Senior Manager, Customer Experience, Change & Support I Customer Advocate at ING Bank Australia
Claudia Lane has a diverse background in marketing and customer experience roles. Claudia has worked at Kessler Financial Services as the Marketing & Relationship Director, at Experian QAS as a Marketing Executive in various positions, and at ING Australia as the Senior Manager in Customer Experience, Change & Support, as well as other titles such as Head of Sales & Service, CX CoE Lead, and Customer Advocate. Additionally, Claudia has experience at Telstra as a Senior Channel & Marketing Communications Manager and Customer Propositions Manager.
Timeline
Senior Manager, Customer Experience, Change & Support I Customer Advocate
September, 2021 - present
Head Of Sales & Service (acting) I CX Coe Lead I Customer Advocate
November, 2020
Senior Manager, Customer Experience L CX Centre Of Expertise Lead I Customer Advocate
July, 2019
Manager, Product Owners - Digital & Innovation (experience Tribe)
December, 2017
Product Manager, Savings & Superannuation
January, 2016
Manager, Targeted Marketing
May, 2014
Manager, Relationship Marketing
December, 2011
