Joanna Chmura

Joanna Chmura is an accomplished professional with extensive experience in customer due diligence and anti-money laundering within leading financial institutions. Currently serving as the Customer Due Diligence AML KYC Poland Site Lead at ING Hubs Poland since July 2021, Joanna manages a team of over 200 staff, develops talent retention strategies, and drives operational excellence. Previously held roles at Citi included AML Global Process Reengineering Head and EMEA Retail Technology Chief of Staff, where Joanna led global teams and implemented process improvements across multiple regions. Joanna's career began at Citi in 2005, where key responsibilities included managing various teams in AML operations and overseeing process migrations. Joanna earned a Magister degree in Polonistyka from the University of Warsaw.