Demi Kerssens

Demi Kerssens is a customer journey expert at ING Wholesale Banking, focusing on omnichannel experiences. They have a Bachelor's degree in Business Administration with a specialization in communication management from Hogeschool van Amsterdam. Demi's previous roles include HR Employee Journey Advisor at ING, where they worked in various capacities, including product ownership and process improvement, as well as positions at KLM and other organizations in marketing, IT communication, and customer service. They also participated in the Calco MasterClass, a unique trainee program designed for high potential IT professionals.