Michel Pruis

Michel Pruis is an accomplished professional with extensive experience in client services and operations within the banking sector. Currently serving as Head Commercial Office Operations at ING, Michel oversees the Operational NPS program and fosters client-focused initiatives. Previous roles at ING include Head Client Segmentation & Satisfaction and Global Lead Voice of the Customer, emphasizing client satisfaction and service delivery. Michel also held the position of Managing Director at MMF Transparant, managing flexible packaging materials, and has a solid foundation from notable tenures at RBS and ABN AMRO, where responsibilities spanned from global account management to service delivery optimization. Michel's educational background includes pre-university education in economics and society from Ondernemers College Amsterdam.