Tamara Bras-Hagethorn

Tamara Bras-Hagethorn has extensive experience in customer journey expertise, currently serving as a Customer Journey Expert for Product Catalogue and Creditcards at ING since May 2015. In this role, responsibilities include prioritization, stakeholder management, and bridging the gap between IT and business in an agile context. Previous positions include a trainee role optimizing customer journeys for credit cards, administrative and call support at the Alarmlijn & Cards, and various internships in marketing and sales. Educational qualifications include a Bachelor of Commerce in Small Business & Retail Management from HAN University of Applied Sciences and additional studies at Amsterdam University of Applied Sciences.